Shenzhen Wenhui Technology Development Co., Ltd.
Faqs
Do your products have international certifications for sale in our country?

Yes. All our smart home products have passed CE, FCC, RoHS, ISED and other global mainstream certifications, fully complying with the safety and electromagnetic compatibility standards of Europe, North America, Australia and most countries worldwide. We can provide complete certification documents to support your local market access.

What OEM/ODM customization services do you provide?
  • Product portfolio customization (customized smart kits according to project needs)
  • Function parameter adjustment and firmware customization
  • Brand LOGO printing on products and packaging
  • Exclusive packaging design and user manual customization
  • SDK development and third-party APP integration
What is your MOQ and lead time?
  • Sample order: No MOQ limit, delivery within 3-5 working days
  • Bulk order: Standard MOQ is 100 sets per product. For large-scale real estate projects, we can provide flexible MOQ solutions
  • Lead time: 15-20 working days for standard products; 25-30 working days for customized products
What technical support and after-sales service do you provide?
We provide lifetime technical support for all our products:
  • Pre-sales: Professional solution design and product demonstration
  • In-sales: Installation guidance and on-site technical support for large projects
  • After-sales: 2-year product warranty, 24/7 online technical support, and fast replacement for defective products
Do you have any successful international project cases?

Yes. Our whole-home smart solutions have been successfully applied to high-end residential and commercial projects in over 30 countries and regions. Notable cases include Dubai Emaar Digi Homes Smart Community, Sydney One Sydney Harbour Waterfront Residences, Miami Aston Martin Residences, as well as benchmark projects in China such as Country Garden and Shenyang New World · Mingzhu Wanpan. Detailed case studies and reference letters are available upon request

How do you ensure product quality and consistency for large orders?

As a source factory with 20 years of manufacturing experience, we have a strict ISO 9001 quality management system. All products undergo 100% functional testing and aging testing before delivery. We also have a dedicated quality control team to ensure the consistency of each batch of products.

Can you provide door-to-door shipping and customs clearance services?

Yes. We have long-term cooperation with major international logistics companies such as Maersk and COSCO. We can provide CIF, DDP and other trade terms, handling all shipping, customs clearance and tax payment procedures, delivering the goods directly to your designated warehouse.

Are your products compatible with Tuya ecosystem and other third-party platforms?

All our products are based on Tuya Zigbee 3.0 and WiFi dual protocols, fully compatible with the entire Tuya ecosystem. They also support voice control via Amazon Alexa, Google Assistant and Apple Siri, and can be integrated with most mainstream smart home systems.